OUR SERVICE
TOP TEN is the repair specialist for peripheral storage devices from leading manufacturers as well as numerous OEM versions. Has the warranty for your defective tape drive expired, then TOP TEN is the right partner for you. We repair virtually every tape drive and autoloder with tape formats AIT/SAIT, DAT, DLT/SDLT, LTO, Magstar, MLR, SLR/QIC, VS, VXA, 8mm, as well as most of the magneto-optical (MO) drives.
As we operate as a depot service company, repairs are always executed on our business premises, ensuring that our specialists can conduct their error analysis, error recovery and testing under ideal conditions.
TOP TEN is absolutely manufacturer independent.
Prices
The repairs are conducted at fixed prices. The repair price for your defective tape drive you can find here. For our resellers the complete price list can be downloaded as pdf format.
For some autoloaders / libraries, 1/4“ – 1/2“ cartridge drives and open reel tape drives, it is necessary that we receive and analyse the drive in order to prepare a drive specific cost estimate. After receiving your drive, we will send you a cost estimate via fax or email within 24 hours.
Warranty
For your repaired drive, you will receive a 1 year warranty. Some units carry a 6 months warranty and ½ in. open reel drives and MO come with a 3-month warranty. Please refer to the price list to get the warranty period for your drive.
Turn around Time
Our turn around time for the repair and subsequent extensive testing of your drive averages 3 – 5 business days.
